Frequently asked questions

Buying

Where do I buy Faubourg, and how do updates reach me?

Faubourg is sold on Gumroad, not on the Shopify Theme Store. You download the theme's .zip from your Gumroad library and add it to your store; every later version is a new .zip in the same library, free.

Is the purchase final?

Yes. Faubourg is a digital product: once the files are delivered, the purchase is final. Try the demo store (password faubourg) and therapierres.com, a store running Faubourg, before buying.

Installing and updating

Can I try Faubourg before publishing it?

Yes. A theme added to your theme library isn't visible to customers until you publish it. Set it up and preview it freely. See Installing the theme.

Will I lose my settings when I update the theme?

Your published theme isn't touched: an update is a new .zip from your Gumroad library, added to your theme library as a new theme next to the current one. Shopify doesn't carry settings from one uploaded theme to another, so you rebuild your settings and layouts in the new copy, with the current theme open beside it, then publish the copy when it matches. See Updating Faubourg.

One exception: from 1.0.0 to 1.1.0, the collection page's header moved to a section of its own, and collection pages show no title until you add it. See Collection pages show no title after an update.

How do I find out my version of Faubourg?

In the theme editor, open the … menu at the top right: the version is at the bottom of the menu.

Appearance

How do I change fonts?

Theme settingsTypography: Heading font and Body font. There's no per-section font, so your store stays consistent. See Typography.

How do I change a button's color?

The main button's color is the Accent (and Accent text) of the section's color scheme. Edit the scheme in Theme settingsColors, or assign a different scheme to the section. See Colors.

How do I make buttons rounded or square?

Theme settingsButtons and fieldsControl shape: Square, Soft, or Pill. Images and cards always keep square corners.

Why is there no global "button style" setting?

Because a button's style expresses what it commits to: the main action is always solid, an alternative is outlined, and a low-key next step is underlined. A global setting could make the "Add to cart" button less visible than a secondary link. For buttons you place yourself, you can set the style block by block.

Why is a gray illustration showing on my store?

It's the placeholder illustration for an empty slot: an image, collection, product, or blog hasn't been chosen in a section. It's intentionally shown on your live store too, so you can spot the missing setting. Fill it in or hide the section.

Header and navigation

Why isn't my transparent header working?

Transparent over an opening image must be checked in the Header section, and the first section on the page must be a Hero with at least one slide. See Transparent header.

How do I create a mega menu?

Create a three-level menu in ContentMenus. As soon as a child item has its own child items, the panel becomes a mega menu. See Menus and mega menu.

My menu turned into a menu icon on desktop. Why?

The items no longer fit on a single line. Shorten the labels, reduce how many there are, or choose the Middle left or Top center logo position.

I can't see the country or language selector.

You need at least two countries in your markets (or two published languages). On mobile, the selectors are at the bottom of the menu drawer. See Languages and currencies.

A shopper closed the announcement bar. Will they see my new messages?

Yes. Closing the bar is saved in their browser for the messages it showed then: as soon as you change the text of the messages, the bar shows again to everyone. See Announcement bar.

Products and collections

How do I show color swatches?

Connect your products' "Color" option to the Color category metafield and set a swatch for each value. See Color swatches.

Where do I create collection filters?

In the Search & Discovery app. The theme only controls how they're displayed. See Collection filters.

The "Complementary products" block doesn't appear.

This block of the product page only shows complementary products defined in the Search & Discovery app, and hides itself when there are none. See Product recommendations.

The collapsible rows don't show on my product page.

The product template's three collapsible rows ("Composition and care", "Delivery and returns", "From the atelier") ship with a heading and no text, and a row without text isn't shown. Write their text in the Products template, where it then appears on all your products, or delete the rows. See Product page.

Is there a "New" badge?

No. Cards show "Sold out" and "Sale". To highlight new products, use a "New arrivals" collection and a featured collection.

How do I show a size guide?

Add a Drawer block to the buy box, titled "Size guide". For a different guide per product type, connect its text to a metafield or use alternate templates.

Cart

How do I switch from the cart drawer to the cart page?

Theme settingsCartCart type. See Cart.

Where do customers enter a discount code?

At Shopify checkout. The theme's cart doesn't have a code field.

How do I add or change the cart's service promises?

Each promise is a Service block in the Cart section of the cart template (up to six). The theme ships with one, "Secure payment": add a block for each other promise you actually offer ("Complimentary delivery", "Free exchanges and returns", "Collect in store"). Select a block to choose another Promise or its Icon, choose Custom to write your own Text, or remove the block to hide the promise. The standard promises are shown in the shopper's language; to reword one, use Edit default theme content. See Cart.

Why doesn't the cart drawer show the order note or Apple Pay?

Those are reserved for the fuller cart page. The drawer sticks to the essentials and offers a View cart link.

Languages

Which languages is Faubourg translated into?

The storefront and the theme editor are available in every language the Shopify admin offers, French included. To translate your content (products, collections, text entered in the theme editor), use Translate & Adapt. See Languages and currencies.

Support

Do you offer custom work?

Support covers using the theme and fixing bugs. For customizations, hire a Shopify Partner. See Support policy.

How do I contact support?

See Contact support. We reply within two business days.