Help
Troubleshooting
Diagnose a problem before you contact support.
On this page
- First steps
- Common problems
- A section is empty or shows a gray illustration
- Sample text is showing
- The header isn't transparent
- Collection pages show no title after an update
- The menu promotion doesn't appear
- Recommendations don't show
- Filters don't show
- Adding to cart fails for some variants
- The contact form doesn't send anything
- An app doesn't show
- Still stuck?
First steps
Clear your cache and test in a private window
An old version of the page or a browser extension can affect what you see.
Test on a fresh copy of the theme
Add an unmodified copy of Faubourg to your theme library and check whether the problem happens there. If it goes away, it comes from a code change, custom Liquid code, or an app.
Turn off app embeds
In the theme editor, open App embeds and turn them off one by one to find the one causing the problem.
Check the theme version
A problem may already be fixed in a newer version. See the release notes.
Common problems
A section is empty or shows a gray illustration
The section's resource (image, collection, product, blog) hasn't been chosen, or the collection is empty. Placeholder illustrations are intentionally shown on your live store too.
Sample text is showing
The included templates and groups contain sample content: text in the Hero, Image with text, Statement, Services, and Newsletter sections, section headings, the announcement bar, the footer's Text and Newsletter blocks, and the header's Menu promotion. Replace it in the theme editor. The product page's collapsible rows only carry headings: they show nothing until you write their text.
The header isn't transparent
See Transparent header.
Collection pages show no title after an update
Since 1.1.0, the collection's title, description and image are in a section of their own, Collection header. A store updated from 1.0.0 keeps its own collection template, which doesn't have it: in the Collections template (and any other collection template you use), add Collection header above the Collection section. See Updating from 1.0.0.
The menu promotion doesn't appear
The position set in Menu item (1 for the first top-level item) must point to a top-level item that has child items. Promotions only show on desktop, or at the bottom of the drawer's subpanel on mobile. See Menu promotion.
Recommendations don't show
Shopify doesn't have enough data yet (new store), or no complementary products are defined in the Search & Discovery app. The section then hides itself.
Filters don't show
Check that they're published in the Search & Discovery app, that Show filters is checked, and that the collection has fewer than 5,000 products. See Collection filters.
Adding to cart fails for some variants
If the variant has a minimum quantity greater than 1, make sure the quantity selector is shown: Show the quantity selector in Theme settings > Product, on by default. Also check the variant's inventory.
The contact form doesn't send anything
Check your store's email address in SettingsStore details, and check your spam folder. Shopify may also show a spam check (hCaptcha) when the form is submitted.
An app doesn't show
Check that its block is added to a section that accepts app blocks, or that its app embed is turned on. See Apps.
Still stuck?
Contact support with your store address, theme version, the page affected, and the steps to reproduce the problem.
Faubourg 1.1.0